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Case 01 · Working‑capital result

−75%

Testing and certification group

Overdue receivables · year on year

Constraint

Work was being won, then stalling between delivery, invoicing and collection, with no service-level discipline between the three.

What we did

Mapped the handoffs, named owners, installed an invoicing rhythm, separated backlog from receivables, set a recurring review.

Outcome

Overdue receivables down 75% year on year. A working-capital result, releasing cash and shortening the cash cycle.

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Case 02 · Conversion result

Exhibition design and build firm

10d → 1–2d

Speed-to-lead

Constraint

Slow speed-to-lead, a long enquiry-to-offer path, no clear follow-up ownership.

What we did

Built lead routing, named follow-up owners, structured the offer process with a service level.

Outcome

Speed-to-lead cut from 10 days to 1 to 2 days.

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Case 03 · Conversion result

Industrial exporter

+60%

Meeting-to-offer rate · versus baseline

Constraint

No handoff discipline between meeting and proposal.

What we did

Installed a handoff service level and a structured meeting-to-offer process with named owners.

Outcome

Meeting-to-offer rate up 60% versus baseline (about 10% to about 16%).

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These results reflect combined work across the engagements described. We work under NDA with most clients. Cases are anonymised by sector, and we present named work and deliverables in person.